Dellar Davies Enhances Event Experiences with Seamless Payment Processing

About Dellar Davies

Dellar Davies is a well-established event management company with over three decades of experience, primarily catering to the travel industry. The company organizes a wide range of business-to-business conferences, award ceremonies, and corporate events, offering services from initial planning to full-scale production. With a strong client base primarily in the UK, Dellar Davies also extends its expertise internationally, including organizing events in mainland Europe, the Middle East, Asia and the Americas.

Challenges

In 2024, Dellar Davies onboarded a new client that required a robust payment processing system for their event. The team leveraged their client’s existing platform in their e-commerce gateway and hit the ground running. However, soon after, they discovered that the platform wasn’t 3D secure, resulting in a high volume of failed payment transactions. With the event fast approaching and payments stalling, Dellar Davies needed to find a reliable and user-friendly alternative that could manage secure transactions without disrupting their operations.

“We started using the platform, unaware that it wasn’t 3D secure. Once payments started failing, we realized we needed a new solution, and we needed it fast,” explains Sara Biggs, Accountant at Dellar Davies.

In the past, managing e-commerce gateways had always been a complex and time-consuming process, requiring Sara and her team to coordinate between multiple systems. As she pointed out, “Setting up any e-commerce gateway is quite a big headache. I would often find myself as the go-between for EventsAir and other software systems.”

Faced with these challenges, Dellar Davies began searching for a payment solution that could simplify the process, ensure security, and integrate seamlessly into their event management operations. The organization quickly turned to EventsAir Pay, a native payment processing system fully integrated within EventsAir, as their preferred option.

Solution

EventsAir Pay provided a seamless solution to manage event-related payments with ease, offering support for multiple currencies and streamlining the setup process. Its built-in security features, including 3D secure transactions, also provided the reliability Dellar Davies was looking for, reducing the risk of failed payments and other common issues.

In addition, the integration of EventsAir Pay removed the complexity of using third-party payment gateways and simplified compliance with PCI DSS regulations. This allowed Dellar Davies to focus on what they do best—organizing high-quality events—while leaving the technical details and security requirements to EventsAir.

Finally, EventsAir Pay proved to be more cost-effective compared to other third-party gateways Dellar Davies had previously considered.

“We found that not only was EventsAir Pay easier to set up, but it also offered more favorable rates than the alternative platforms, which made the decision even easier. It was a win-win situation—more functionality and lower costs.”

Results

Since transitioning to EventsAir Pay, Dellar Davies has seen notable improvements in their payment management workflows across their events. One of the most impactful changes has been the improved transparency and control over the payment process. With the ability to track incomplete transactions, Dellar Davies now has access to insights that allow them to act on potential lost opportunities and follow up with customers. This feature, in particular, is expected to help the company increase event registrations in the future by reducing drop-offs during payment.

“We’ve not only seen a significant reduction in declined payments since adopting EventsAir Pay, but we’re also now able to track incomplete transactions, which gives us greater insights into our registration process.”

“EventsAir Pay has been a game changer for us,” explains Sara. “We’ve not only seen a significant reduction in declined payments since adopting the platform, but we’re also now able to track incomplete transactions, which gives us greater insights into our registration process.”

The system’s multi-currency support has also been a great addition for Dellar Davies. Previously, handling payments in anything other than British pounds was cumbersome and expensive, requiring separate accounts and additional fees. With EventsAir Pay, Sara and her team can now easily accept payments in any currencies without the complications of setting up new accounts.

“It’s great to know that when a client comes to us with a different currency, we can confidently say yes without needing to check for additional steps or potential costs involved,” noted Sara.

The overall impact on operational efficiency and customer satisfaction is already evident. Dellar Davies now has a payment solution built specifically for their event management needs, allowing them to focus on creating exceptional experiences for their clients without worrying about technical hurdles.

“What sets EventsAir Pay apart is knowing it’s designed to work seamlessly with EventsAir. I no longer have the stress of integrating external platforms, and that makes all the difference,” Sara concluded.

By partnering with EventsAir Pay, Dellar Davies has not only resolved their immediate payment challenges but also set the stage for more streamlined, secure, and scalable event operations as they continue to grow their international client base.