December AirWaves 2024 – Key Takeaways

As the year draws to a close, our latest AirWaves webinar offered a perfect opportunity to reflect on our achievements, share exciting updates, and look ahead to what 2025 holds for EventsAir and our valued customers. 

Company Update – Chris Ridd, CEO 

Strengthening connections across the industry 

November and December have been busy months for the EventsAir team. 

• At the AuSAE Conference and Exhibition (ACE) in Adelaide, we connected with association leaders and explored the Association CEO Index 2024, filled with powerful insights for today’s and tomorrow’s leaders. 

• At PCOA24 in Brisbane, we were proud to support the PCOA team in delivering a stellar event that brought together over 560 delegates. It was also a joy to reconnect with many of our customers in person, exchanging ideas and insights for the year ahead. 

We also closed out our AirTime conference series, which brought together EventsAir customers of all experience levels – from newcomers to those with decades of experience. The event was a testament to the vibrant and diverse community we’re proud to support. You can view our wrap of the APAC event below.

Payments made simple with EventsAir Pay powered by Stripe 

The launch of EventsAir Pay powered by Stripe is already transforming the way our customers handle event payments. This seamless, integrated payment system is designed to: 

• Simplify processes: Whether it’s credit cards, Apple Pay, or Google Pay, attendees can complete their transactions quickly and easily. 

• Reduce drop-offs: By eliminating cumbersome steps, EventsAir Pay ensures smoother registrations and fewer abandoned carts. 

• Boost conversion rates: Customers are already seeing significant improvements in completed registrations, translating to more revenue and fewer headaches. 

It’s early days, but with 150+ customers onboard EventsAir Pay, the impact is already clear – and we’re just getting started. 

Product Roadmap – James Flynn, VP of Product 

Our 2025 Roadmap is guided by six strategic themes: transforming attendee experiences, maximizing revenue operations for our customers, uplifting platform quality, saving planners time, building a seamless ecosystem, and supporting real-time integrations.  

These priorities reflect our commitment to addressing your needs as event planners while staying ahead of industry trends. 

Now, next, later: What’s on the horizon?  

Right now, we’re focused on optimizing the platform for usability and performance. The recently introduced User Interface Uplift delivers a streamlined experience across the board, while the launch of EventsAir Pay powered by Stripe is already simplifying payment workflows and improving attendee registration conversion rates. 

Looking to what’s next, we’re developing features like Attendee SSO, which will allow attendees to log in seamlessly and access personalized pricing and pre-filled details. This feature not only enhances the attendee journey but also saves time for organizers. In addition, our revamped Attendee App is scheduled for a two-stage release in Q1 2025, offering powerful new tools to elevate attendee engagement. 

Further ahead, we’re preparing to roll out significant updates to our Event Website Builder. The upcoming changes will empower you to design dynamic, modern event websites tailored to various audiences and event formats. Beyond that, we’re exploring ways to make agenda management more efficient with tools for batch updates and seamless imports, helping you save even more time. 

For a full breakdown of what’s ahead, we encourage you to revisit the webinar recording (reach out to your Account Manager for access) or join our AirCrafters community for exclusive insights into our development pipeline. 

Upgraded Support Experience – Renee Elliott, Chief Customer Officer 

Supporting your success is at the heart of everything we do, which is why we’re excited to announce the launch of our new support experience. This marks a significant leap forward in making assistance faster, more accessible, and more effective. 

Here’s what’s new: 

• Live chat: Real-time support is now available directly within your EventsAir platform, ensuring you get answers when you need them. 

• Integrated resources: From FAQs and how-to guides to videos, all support materials are consolidated in one location for quick and easy access. 

• In-platform help: No need to navigate away – find all the support you need directly within your EventsAir environment, helping you stay focused on your events. 

• AirBot, your AI assistant: To complement these tools, we’ve introduced AirBot, an AI-powered assistant designed to provide instant answers to common questions and guide you through solutions for routine issues. 

This proactive approach to support also includes in-platform banners and tooltips that deliver critical updates and tips without overwhelming your inbox. As always, our dedicated team remains available 24/7 via email and phone for more complex inquiries or hands-on assistance. 

These enhancements reflect our ongoing commitment to empowering you with tools that make your event planning experience seamless. You can learn more about EventsAir’s support offerings here. 

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A heartfelt thank you to our incredible customers for a fantastic year. Your success drives everything we do, and we can’t wait to keep innovating alongside you in 2025. 

From everyone at EventsAir, we wish you a restful holiday season and a successful start to the new year.