August AirWaves Wrap Up

Welcome to our latest AirWaves session recap. In this edition, we focused on important product updates and upcoming initiatives. This session was especially exciting as we demoed our new UI and shared critical product initiatives.  

Here’s everything you need to know from our August installment.  

Company Update – Chris Ridd, CEO  

Closing soon: Join the Global Events Landscape Survey 

As the meetings and event industry continues to evolve, the need for comprehensive insights into emerging trends, challenges, and opportunities has never been greater.  

We’ve recently launched a Global Events Landscape Survey to gather the experiences and perspectives of event planners worldwide. We’re thrilled by the hundreds of responses we’ve received so far.  

If you haven’t yet participated, there’s still time to contribute your feedback and enter the draw to win a $160USD gift card.  

Complete the Survey Now 

AirTime 2024 – The countdown is on! 

AirTime is fast approaching, with stops in Los Angeles, Washington, DC, Amsterdam, and Brisbane. We’re nearing capacity due to the high demand for in-person events in our US and EMEA locations.  

With just 58 days to go, ensure you register soon to benefit from tiered pricing discounts and avoid missing out on what promises to be our most engaging AirTime yet. And, don’t forget to book a one-on-one session with our Customer Success Specialists – additional slots have just been released due to popular demand.  

For those unable to attend in person, we’ve got you covered with a global virtual event format to ensure you don’t miss out on the valuable content. 

Register for AirTime 2024 

2024 Innovation Awards 

Don’t forget, nominations for our 2024 Innovation Awards close soon. We’re excited to celebrate the achievements of our customers and partners who have excelled in utilizing technology to enhance their events. Winners will be announced live at AirTime, spotlighting those who have made significant contributions to the industry over the past year. 

Nominate now for the 2024 Innovation Awards 

New UI Sneak Peak – Warren Prasek, Head of User Experience  

Warren provided a sneak peek into the significant improvements we’re making to the EventsAir UI. Our goal is simple: create a more intuitive, less complex, and visually modern interface that enhances usability without disrupting your existing workflows.  

Key improvements include reduced visual complexity, enhanced navigation, and new features like a left-hand navigation bar and quick access to frequently used tools. While the new UI will bring a fresh look, we’re committed to ensuring these updates won’t disrupt your current workflows.  

If you missed Warren’s exciting walkthrough, make sure you gain access to the recording by reaching out to your Account Manager. 

Updates to Payments & Integrations – Nick Thornton, CRO  

EventsAir Pay Success  

Our EventsAir Pay solution continues to gain momentum, with over 100 customers now onboard and millions of dollars in transactions processed. Feedback has been overwhelmingly positive, with attendees reporting a smoother registration and payment process. 

One of the standout achievements is an 85% improvement in transaction acceptance rates due to enhanced security features, leading to fewer declines and smoother processing across the globe. 

This is complemented by the addition of multiple payment options, including Apple Pay, Google Pay, WeChat Pay, and PayPal, which make the checkout experience more seamless than ever.  

Smart Connector Uplift 

Our Smart Connectors have seen substantial upgrades, improving data transfer efficiency between EventsAir and other technology platforms. Near real-time data syncing and streamlined onboarding processes mean faster and more reliable data integrations, enhancing overall speed to value for all our customers.  

Looking to further uplift your event efficiency? Please reach out to your dedicated Account Manager for more information.  

Enhancing Customer Support – Renee Elliott, CCO 

In our ongoing commitment to streamlining customer support, we’re excited to announce a new centralized support solution within EventsAir. This integrated experience will provide instant access to resources, how-to videos, and knowledge articles directly from your EventsAir platform.  

The most exciting addition is the introduction of a live chat feature, powered by an AI bot, to help you get quick answers without having to ever leave your EventsAir platform. And if you ever need more hands-on help, our support team is still just a click away.  

Stay tuned as we release more information on this exciting uplift to customer support.  

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Thank you for joining us, and we look forward to our next AirWaves webinar in October. Stay tuned for more updates and ensure you’re registered for AirTime to experience these innovations firsthand.