How we leverage AI to enhance support in EventsAir

In the fast-paced world of event planning, time is everything. When you’re managing tight deadlines, juggling multiple stakeholders, or troubleshooting an issue during a live event, responsive support is not just a nice-to-have – it’s a necessity.  

At EventsAir, we understand the critical role support plays in ensuring event professionals can stay confident, efficient, and focused on delivering exceptional attendee experiences. With the launch of our new AI-powered support hub, we’ve taken a significant step forward in delivering faster, smarter, and more comprehensive support solutions – designed with professional event planners in mind. 

Incorporating AI technology into our platform is about more than innovation; it’s about enhancing the support experience for our users and ensuring they have the resources they need to succeed at every stage of their event journey. Here’s how we’ve done it. 

AirBot: Your always-on AI assistant 

At the center of this update is AirBot, a powerful AI-driven assistant that ensures you get the answers you need, exactly when you need them. Built on Intercom’s industry-leading technology, AirBot draws from a comprehensive and constantly updated knowledge base to deliver instant, accurate answers 24/7. 

“EventsAir has always been committed to innovating in ways that make the lives of event planners easier. Integrating AI into our support ecosystem allows us to set a new standard for how customer support should be delivered,” shared Chris Ridd, CEO of EventsAir. “Our users deserve intelligent tools that empower them to work smarter, and this launch is another step toward that promise.” 

With AirBot, you can resolve common queries in moments, whether it’s about setting up event registration, navigating platform features, or troubleshooting technical issues. Its intuitive interface is seamlessly integrated into the EventsAir platform, making it easy to access help without disrupting your workflow. 

This means faster solutions during high-pressure moments, such as event day setup or last-minute changes, when time is of the essence. 

A centralized Help Center at your fingertips 

Our AI-powered support hub goes beyond chat. We’ve built a robust, centralized Help Center that serves as a one-stop resource for professional event planners. 

The Help Center includes: 

• How-to guides: Clear, actionable content that walks you through platform features step by step. 

• Video resources: Quick visual tutorials to simplify learning and problem-solving. 

• Webinar library: Access to all historical webinars – from topic deep dives to company updates.  

• Searchable FAQs: Answers to common questions tailored to the needs of busy event planners. 

This wealth of resources is designed to save you time and provide the confidence to tackle any challenge, whether you’re planning a large conference, managing attendee registration, or hosting a hybrid event.  

And, with the Help Center directly integrated within EventsAir, you can always remain focused on your current workflow. And, if you ever need to explore further, our Help Center is available at: https://help.eventsair.com/en/.

Dedicated live chat assistance  

Of course, technology alone isn’t enough to meet the complex needs of today’s event professionals. While AI is a critical component of our new support hub, it’s not a replacement for the exceptional service our customers have come to trust.  

That’s why our support hub includes a live chat feature, allowing users to connect directly with a dedicated EventsAir specialist whenever they need additional assistance. Whether you’re troubleshooting an advanced feature or navigating an unexpected roadblock, our team is equipped to provide personalized guidance and real-time solutions.  

And for those moments when you’d prefer to pick up the phone, our 24/7 toll-free support ensures you can always have a direct conversation with someone who’s ready to help. 

This combination of AI-driven tools and human support reflects our commitment to accessibility and reliability. No matter how you choose to reach out, we’re here to ensure that you have the resources and expertise you need to succeed. 

Why AI matters for event planners 

AI technology has transformed how we approach customer support by delivering speed, accuracy, and convenience. For professional event planners, this means the ability to troubleshoot issues or learn new features without delays, even during the busiest times. 

But AI doesn’t just offer convenience – it also reduces stress. Knowing you can instantly access solutions gives you the confidence to focus on the bigger picture: creating standout experiences for your attendees. 

“This release is about making expert support effortless and accessible,” added Renee Elliott, Chief Customer Officer at EventsAir. “Our team remains as committed as ever to providing hands-on, dedicated support, but now, we’re empowering customers with immediate solutions at their fingertips to help them succeed faster.” 

Our goal with this update is to empower event planners to work smarter, faster, and more confidently. The combination of AI-driven tools, expert human support, and a wealth of resources means that no matter what challenges arise, help is always within reach. 

Experience the future of event support today 

The launch of our AI-powered support hub is more than just an update – it’s a reflection of our broader commitment to empowering event professionals. We believe that great support isn’t just about solving problems; it’s about enabling success at every step of the journey. 

With features like AirBot, a centralized Help Center, and live expert assistance, our support hub redefines what it means to provide world-class service in the event tech space. And this is just the beginning. As we continue to innovate, we’re excited to help event planners like you deliver effortless events, every time.  

Ready to experience the difference? Log in to your EventsAir platform today to explore these new features, or book a demo to learn more about EventsAir and see how our event technology can transform the way you work.  

The future of event planning is here, and it’s smarter, faster, and more empowering than ever.