27 March 2020

A message to our customers from CEO Trevor Gardiner

EventsAIR

As news of COVID-19 continues to flood media and social channels with a mixture of kind intent and precautions, my message is to share some of the key practical measures and plans we have taken to assist our customers through these turbulent times and look at event innovation to maintain business continuity. 

EventsAIR is firstly focusing on our staff’s physical, financial and emotional wellbeing by implementing remote working, regular communications and looking at ways to ensure all our teams are kept productive and in employment.

To our loyal base of global customers, we are offering financial support for businesses that need it the most. We appreciate the strong support our customers have given us over the years and recognise how important they are to the future of the event industry. Our customer relations teams are in regular contact throughout this period to assist in any way we can.

On the product development side of the business, we have doubled down on fast tracking our new virtual event environment – OnAIR. This module is fully integrated within the EventsAIR platform and allows customers to seamlessly transition events from live to virtual to hybrid. It supports one to one meetings, interactive workshops and large sessions. It includes live Q&A and Polling tools, as well as exhibitor lead generation and presentation recordings. This feature will be included in EventsAIR at no charge to customers.

The education team is ramping up our free webinars and white papers. We believe this period of down time for customers is an excellent opportunity to refine and gain new skills in EventsAIR. Much of our education over the next three months will be geared around virtual meeting management and productivity tools. We’re also adding a special online event technology series for non – EventsAIR users to join.

We have introduced a new Event Build team dedicated to assisting customers build event websites, registration sites, attendee apps, abstract submission portals and much more. This is usually a chargeable service, however, from today, we are making this service available at no cost to customers. It will remain free for at least the next six months. I expect this will be a valuable service for our customers who have had to downsize and need assistance as they rapidly gear up with new events after the current situation improves.

We will continue to support our meetings industry bodies with whatever they ask for. These include ICCA, MEA, PCOA, SAACI, CINZ and MEI, as the survival of these groups is pivotal to our industry’s recovery and represents us all with a strong voice to government.

With the help of our staff, we have navigated a path forward where we will have no layoffs. We feel heartbroken for our customers who have lost their jobs and the company owners who have had to make hard decisions. Please know that when you get through this, and you will, 100% of our team will be here for you.

I remain optimistic that a strong recovery for the meetings industry is around the corner. Our industry will be essential in facilitating meetings around the rebuilding of our economies and implementing the many lessons we will learn in the aftermath of COVID-19.

I hope you, your colleagues and family stay well, and that soon the human interaction we all need as a society can return to normal.

 

Trevor Gardiner

CEO, EventsAIR