Privacy Policy

Effective Date: 17 February 2025
Last Updated: 17 February 2025

 

EventsAir is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, products, and services. Please review this policy carefully to understand your rights and our practices.

 

1. Introduction

This Privacy Policy describes how we handle personal information that we collect through:

  • Our website www.eventsair.com (the “Site”) and related digital properties that link to this Privacy Policy;
  • Our software platform (the “Platform”), where EventsAir collects data connected to the users of its products and services;
  • Our marketing activities, including social media, newsletters, events, promotions, and surveys (the “Marketing Activities”).

This Privacy Policy does not apply to:

  • Information that we process on behalf of our business customers while providing the Platform to them – this is referred to as Customer Data and is only used for the purposes of delivering the products and services.
  • Information we collect from third-party sources to develop and enhance our offering that does not constitute personally identifiable information, or personal information, and/or personal data.
  • Information we collect offline unless explicitly stated.

Our Platform and Marketing Activities are intended exclusively for businesses and their representatives. We do not provide products or services for personal, family, or household use. As such, we handle all personal information collected as related to individuals in their roles as business representatives and not in their personal capacities.

By using the Site, Platform, or participating in our Marketing Activities, you consent to this Privacy Policy.

 

2. Personal Information We Collect

We collect personal information to improve our website, provide our services, and support your experience. This includes:

a. Information you provide directly:

  • Contact data: such as name, email address, phone number, mailing address, and company details.
  • Professional data: such as job title, organization, and other professional details.
  • Payment Data: such as payment card details, billing information, or bank account numbers for transaction processing.
  • Communication data: including information provided in inquiries, surveys, or during support interactions.
  • Marketing preferences: Preferences for receiving marketing communications or participating in promotions.

b. Information collected automatically:

  • Device data: such as your IP address, browser type, operating system, and device identifiers.
  • Online activity data: such as pages visited, time spent on the Site, clicks, and navigation patterns.
  • Location: such as city, state, and country.

For more information concerning our automatic collection of data, please see our Cookies Policy.

c. Information from Third Parties

  • Marketing partners and sponsors: Data shared with us during joint promotions or events.
  • Public sources: such as information available through public records, social media, and other publicly available sources.
  • Private sources: including our business clients, data providers or licensors, information services, social media platforms, and other third-party platforms or services that may be used for logging in, integration, or connection with our Marketing Activities, as well as other comparable private sources.

You can also visit our site anonymously at any time, except when interacting with features requiring your information.

 

3. How We Use Your Personal Information

We process the information collected for the following purposes:

  • Personalizing your experience: Tailor our offerings to your individual needs.
  • Improving our website: Refine our content and features based on your feedback.
  • Enhancing customer service: Respond more effectively to inquiries and support requests.
  • Processing transactions: Fulfill your orders or requested services.
  • Communications: Send periodic emails or updates, including order confirmations, company news, promotions, and relevant product information.
  • Analytics and research: Use anonymized data to understand website performance and improve services.

EventsAir will never use customer collected data for any other purpose to the ones listed above.

 

4. Sharing Your Personal Information

We may share your information with:

  • Service providers: Hosting, payment processing, analytics, and marketing support.
  • Partners: Co-sponsors of events or promotions.
  • Legal authorities: When required by law or to protect rights and safety.
  • Business transfers: During mergers, acquisitions, or other business restructuring.

We never sell or rent personal data to third parties.

 

5. Your Choices and Opt-Out Options

We provide you with various options to manage your personal information and communication preferences:

  • Accessing or updating your information: If you have created an account on our Platform, you can log in to review and update specific account details directly.
  • Opting out of marketing communications: You can opt out of receiving marketing emails by following the unsubscribe link included in the email or by contacting us. Please note that opting out of marketing emails will not affect your receipt of service-related or transactional emails. Similarly, if you wish to opt out of marketing or advertising phone calls, you can do so during the call or by contacting us.
  • Cookies and tracking technologies: For details on how cookies and similar tracking technologies are used and managed on our Platform and Site, including options for limiting interest-based advertising, please refer to our Cookies Policy.
  • Declining to provide information: Certain personal information is necessary for us to deliver our services. If you choose not to provide the required information, we may be unable to fulfill certain requests or provide specific services.

If you have any additional questions or need assistance managing your preferences, please reach out to us at . We aim to respond to all requests within two (2) business days.

 

6. Use of Customer Responses in Live Chat Support

We use Intercom as our live chat support platform to assist customers. To improve support services, we analyze customer interactions, including chat transcripts, to:

  • Identify common issues and frequently asked questions;
  • Enhance our knowledge base and support resources;
  • Train our support team to improve service quality;
  • Improve automated chatbot responses.

We review data in an aggregated or anonymized manner whenever possible. We do not share individual chat transcripts outside of EventsAir unless required by law.

If you have concerns about how your support interactions are used, contact us at .

 

7. Your Privacy Rights

As part of our commitment to your data privacy rights, you have the following options available. We only retain data in cases when legally required to do so:

  • Access and correction: Request access to your data or correct inaccuracies.
  • Data deletion: Request the deletion of your personal data.
  • Withdraw consent: Revoke previously given consent for specific processing activities.
  • Data portability: Obtain a copy of your data in a commonly used format.
  • Object to processing: Restrict or object to certain data processing activities.
  • Lodge complaints: File a complaint with your local data protection authority.

To exercise your rights, contact us at .

 

8.Cookie Policy

We use cookies on this site to enhance your experience, analyze site usage, and personalize content to better serve your needs. Cookies are small text files stored on your device that allow us to remember your preferences, track your interactions with our site, and improve functionality.

a. Types of Cookies we use:

  • Essential Cookies: These are necessary for the Site to function properly. They enable core features like page navigation, secure access to certain areas, and site performance. Without these cookies, some services may not be available.
  • Analytical Cookies: These help us understand how visitors interact with the Site by collecting information anonymously. We use this data to improve the Site and tailor it to your needs.
  • Personalization Cookies: These cookies remember your preferences and help personalize your experience, such as remembering language choices or customized settings.
  • Marketing Cookies: Marketing cookies are used to deliver content and advertisements relevant to your interests. They also limit how often you see ads and measure the effectiveness of our Marketing Activities.

b. Your choices:

We respect your right to privacy and provide tools to manage your cookie preferences:

  • You can choose to accept or decline cookies through our cookie banner when you first visit the Site.
  • You can also manage your cookie settings at any time through your browser settings. Note that disabling some cookies may affect the functionality of the Site.

c. Third-Party Cookies

In some cases, we use third-party cookies to enhance your experience or provide targeted advertising. These cookies are managed by external providers and are subject to their privacy policies. Examples include analytics tools (such as Google Analytics) or social media platforms.

 

9. Data Retention

We retain personal data only as long as necessary for:

  • The purpose for which it was collected.
  • Legal or regulatory requirements.
  • Legitimate business interests.

When data is no longer needed, we securely delete or anonymize it.

 

10. How We Protect Your Information

We implement robust security measures, including:

  • Encryption of sensitive data in transit and at rest.
  • Regular security audits and vulnerability assessments.
  • Access control limiting data exposure to authorized personnel.

We also have a data breach response plan in place and will notify affected individuals and regulators as required by law in the event of a breach.

 

11. International Data Transfers

If your personal data is transferred outside your country, we ensure it is protected through:

  • Our Data Processing Agreement (DPA) with sub-processors.
  • Standard contractual clauses approved by relevant regulators.
  • Other legally approved mechanisms ensuring equivalent protection.

 

12. Children’s Privacy

Our website is not intended for children under 13 (or 16 where GDPR applies). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will promptly delete it.

 

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will update the date of this Privacy Policy and post it on the Website, the Platform and other appropriate means.

Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Platform and/or this Website after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

 

14. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Centium Software
60 Brandl Street, Eight Mile Plains
Queensland, Australia
Email:
Phone: +61 7 3063 3700

 

15. Legal Compliance

This policy complies with applicable privacy laws, including but not limited to:

  • GDPR (General Data Protection Regulation, EU)
  • CCPA (California Consumer Privacy Act, US)
  • The Privacy Act (Australia, New Zealand, Canada)
  • The Data Protection Act (UK)
  • Other applicable regional laws

By using our website, you consent to the terms outlined in this Privacy Policy.